ThinkPal Help

Welcome to ThinkPal! This Help section provides answers to common questions and guides you on how to use ThinkPal effectively.

1. Getting Started

1.1. What is ThinkPal?

ThinkPal is a conversational AI app designed to answer your questions, provide helpful information, and support you in various topics. You can use it for educational, informational, and entertainment purposes.

1.2. How is ThinkPal different from other AI chat services?

ThinkPal is built on two key concepts to provide a unique experience:

Concept 1: ThinkPal for Everyone

Accessible and Simple: ThinkPal is designed to be easy to use for all users, not just those with high digital literacy or prompt knowledge. There’s no need to learn specific prompts — just type your questions naturally.
Affordable and Inclusive: ThinkPal offers affordable options, including a free plan supported by ads, making it accessible to everyone. Additionally, with the pay-as-you-go model, charges are applied flexibly based on usage frequency without committing to large upfront costs, making it more cost-effective than a monthly subscription model.

Concept 2: ThinkPal Only for You

Personalized Experience: ThinkPal is not just an AI assistant, but your personal AI assistant. It provides responses not only from general knowledge but also tailored to your individual preferences, making your experience more relevant and personalized.

1.3. How do I create an account?

To start using ThinkPal, download the app from the App Store or Google Play, or visit our website (https://thinkpal.net/). Open the app and follow the prompts to create an account using your preferred sign-in method: Google, Apple, or email, etc.

1.4. Why do I need to create an account?

Creating an account is optional for using ThinkPal. However, with an account, you can enjoy additional benefits like sharing your chat history, settings, ThinkPal coins, subscriptions and in-app purchases seamlessly across multiple platforms (iOS, Android, and Web). This allows you to pick up where you left off, no matter which device you’re using.

2. Using ThinkPal

2.1. How do I ask a question?

Simply type your question in the chat box and tap “Send” button. ThinkPal will respond in seconds with information and insights tailored to your query.

2.2. How to Perform a Web Search

ThinkPal uses a large language model trained on internet data and content. However, because this training process takes time, there may be a gap between the model's knowledge base and the latest information. As a result, ThinkPal's knowledge base may not contain the most recent news or updates from the past year. Good news is, ThinkPal’s "Web Search" feature overcomes this limitation. For example, if you type “Web search for Taylor Swift’s latest song,” ThinkPal will retrieve the most up-to-date information from the web in real-time and answer your question based on the latest data.

There are two ways to use the Web Search feature:

Simply type your request in the chat box. For example, type “Web search for Taylor Swift’s latest song,” and ThinkPal will conduct the search for you.
Use ThinkPal's specialist, the “Web Researcher.”
To access it, go to: Menu (top left corner) > Specialists > Web Researcher The Web Researcher automatically adds the necessary prompts for a web search, so you don’t have to type “Web search for” yourself. This makes web searches smoother and more efficient. When you need the latest information, we recommend you to use the “Web Researcher” specialist.

2.3. How to Generate Images

There are two ways to generate images in ThinkPal:

Simply type your request in the chat box.
For example, you can type, “Draw a cute cat,” or “Create a logo with a cat theme,” and ThinkPal will generate the image based on your request. You can also get specific by including details like scenery, actions, or art style, such as “Draw a 3D animation-style picture of a hungry cat trying to catch a fish.”
Use ThinkPal's specialist, the “Illustrator.”
To access it, go to: Menu (top left corner) > Specialists > Illustrator The Illustrator lets you specify elements like the subject, actions, background, and art style for more accurate image generation. It even includes hints and sample art styles, so feel free to use these as a reference.

2.4. What are ThinkPal Coins?

ThinkPal Coins are the in-app currency used to access certain features in ThinkPal, such as “chat with ThinkPal”, “image generation” and “web search”. New users receive free coins at the first app launch, which can be used to get started.

2.5. How can I get more coins?

You can earn coins by:

Watching rewarded ads.
Making in-app purchases.
Subscribing to a plan that provides coins monthly.

3. In-App Purchases and Subscriptions

3.1. How do I make a purchase?

You can buy coins or subscribe to a plan directly within ThinkPal. Tap on the “Coins” or “Subscriptions” section in the app to view available options and follow the prompts to complete your purchase through Apple’s App Store or Google Play.

3.2. How do subscriptions work?

Subscriptions offer a recurring coin allowance that renews monthly. You can manage or cancel subscriptions through your App Store or Google Play settings.

3.3. Can I get a refund?

Purchases made through the App Store or Google Play are subject to the refund policies of those platforms. If you have questions about refunds, please contact Apple or Google support.

4. Privacy and Security

4.1. What information does ThinkPal collect?

ThinkPal collects data necessary to provide and improve our services, such as your account information, and usage data. For detailed information, please refer to our Privacy Policy.

4.2. How can I delete my chat history?

If you wish to delete your chat history, simply navigate to “Settings” > “Data Controls” > “Delete all chat history”. This will initiate the chat history deletion process. Please note that this action will permanently delete your chat history not only from the device, but also from other devices signing in with the same account. The operation cannot be undone.

5. Troubleshooting

5.1. I’m not receiving any responses. What should I do?

If ThinkPal isn’t responding:

Check your internet connection.
Close and reopen the app.
Please update to the latest version of the ThinkPal app from the App Store or Google Play. Older versions of the ThinkPal app may no longer be supported.
Restart your device.
Ensure you have enough coins for responses.
If issues persist, try reinstalling the app. As long as you are signed in, your account information, including in-app purchases and coins, is stored securely with your account in the cloud. Reinstalling the app on a device won’t affect this data. After reinstalling, simply sign in again to restore your account information.

5.2. The app crashes when I open it. What should I do?

If the app crashes:

Ensure you have the latest version of ThinkPal installed. Please update to the latest version of the ThinkPal app from the App Store or Google Play. Older versions of the ThinkPal app may no longer be supported.
Close and reopen the app.
Restart your device.
If issues persist, try reinstalling the app. As long as you are signed in, your account information, including in-app purchases and coins, is stored securely with your account in the cloud. Reinstalling the app on a device won’t affect this data. After reinstalling, simply sign in again to restore your account information.

5.3. Where should I contact if the issue is not resolved?

Please contact us via email at dev@mindtech.tokyo

5.4. Where can I request additional features to be added?

Please contact us via email at dev@mindtech.tokyo
We'd love to hear your great ideas to make ThinkPal a better AI assistant!